After appreciating the experience of Soda & Swine as a consumer and talking with its management, the direct of my case study has become clear. Leadership practices at this establishment lean toward connecting and energizing staff to improve the guest experience. By actively and continuously engaging employees, the management team of Soda & Swine is in turn able to provide an engaging, yet subtle experience for their customers. My case study will focus on the theme of community, among both staff and customers.
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